Privacy Policy

Effective Date: 01/01/2025

mobiOs Bank in your Pocket, ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile banking application ("App") or related services. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information:

  • Full Name
  • Contact Details (Email, Phone Number)
  • Date of Birth
  • Gender
  • Identification Documents (e.g., Passport, National ID, Driver’s License)

1.2 Financial Information:

  • Account Numbers
  • Transaction Details
  • Payment Methods

1.3 Device Information:

  • Device Model and Operating System
  • IP Address
  • App Usage Statistics

1.4 Location Data:

  • To enable certain features, such as finding nearby agents or merchants (with your consent).

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.
  • Process transactions and send transaction notifications.
  • Verify your identity to prevent fraud.
  • Communicate with you about updates, promotions, and customer support.
  • Ensure compliance with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information:

  • With Service Providers: For payment processing, identity verification, and fraud prevention.
  • With Regulatory Authorities: As required by law or legal processes.
  • With Your Consent: When you authorize us to share your information.

4. Security of Your Information

We implement industry-standard security measures, including:

  • Data encryption (in transit and at rest).
  • Multi-factor authentication.
  • Regular security audits and updates.

Despite these measures, no system is entirely secure. Please protect your account credentials and notify us immediately of any unauthorized access.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data (subject to regulatory requirements).
  • Withdraw consent for data processing.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and collect app usage statistics. You can control cookie settings in your device preferences.

7. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the App or via email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email:  support@mobios.lk
Phone: +94707070707
Address: No. 12, Ridgeway Place, Colombo 00400, Sri Lanka